First month free, no card. 0% commission on every order. Month to month, cancel anytime. 24/7 support. From £9 a month per location billed yearly (£12 monthly), ex VAT.
Online ordering for charcoal grill houses
Commission-free online ordering for UK restaurants and takeaways.
Starts from £9 a month. No credit card required. First month is on us. Live in 24–48 hours, max.
Everything in one place
Your own ordering site
0% commission ever
Till and kitchen screen
The product
One screen for every order
Website, app, till and kitchen screen, all from one menu.
See all features
Plans from £9 a month. 0% commission ever.
Chefzi pricingStarter, Plus or Pro
From £9/mo
billed annually (£12 monthly). Plus £19, Pro £39.
Starts from £9 a month. No credit card required. First month is on us. Live in 24–48 hours, max.
Get started free- ✓ Food ordering website
- ✓ Online ordering, unlimited orders
- ✓ Menu management
- ✓ SMS and email marketing (Plus and Pro)
- ✓ Your own branded app (Pro)
- ✓ EPOS till and kitchen screen (Pro)
- ✓ AI support
- ✓ Free menu setup and switch-over
- ✓ Monthly, cancel any time
Per location, ex VAT. Your own branded app and EPOS are on Pro.
What owners say
★★★★★
“Chefzi has made online ordering much easier for our café. Having our own website and a simple way to manage orders saves us time and gives our customers a convenient way to order directly.”
★★★★★
“The best thing about Chefzi is the 0% commission ever. We keep the money from our orders without losing a percentage to another platform. The monthly subscription makes budgeting much simpler.”
★★★★★
“We wanted a professional online ordering website without spending a fortune. Chefzi gave us a straightforward solution that looks good, is easy to use and helps us take direct orders.”
★★★★★
“Managing orders is much easier with Chefzi. Everything is designed around what a small takeaway needs, and receiving orders through the app makes our daily work more organised.”
★★★★★
“I love how simple Chefzi makes online ordering for our customers. They can browse our menu and place orders online, while we have a much easier way to manage everything.”
★★★★★
“Commission-free ordering was the main reason we looked at Chefzi. It gives us more control over our direct orders and a practical way to grow our online presence without unnecessary costs.”
Questions
Can customers choose how many skewers they want?
Yes. Set the skewer count as sizes on one item (for example 1 skewer or 2 skewers, each with its own price), and add an extra skewer as a paid extra if you sell it that way.
Can I make customers pick rice, chips or bread?
Yes. Make it a required choice on the item. The customer cannot add the dish to the basket until they pick one, and the choice prints on the ticket.
How do I stop the grill getting overloaded on a Friday night?
Set a longer prep time when you accept each order, pause ordering when the grill is full, and let customers pre-order for later times. Chefzi does not cap orders per time slot, so pausing is the way to stop new orders for a while.
Do I need card payments to start?
No. Starter takes cash on collection and cash on delivery. Card payments come with Plus (£22 a month, or £19 billed annually) and Pro, through Stripe Connect, Square, Worldpay or PayPal.
Does Chefzi charge commission on grill orders?
No. Chefzi takes 0% commission on every order. You pay one monthly plan per location: Starter £12 (£9 billed annually), Plus £22 (£19) or Pro £49 (£39), excluding VAT.
What happens if my tablet loses connection during service?
When an order arrives and the device is offline, Chefzi texts the restaurant and automatically calls your mobile or phone line, so someone knows there is an order waiting.
Can I get my own app for my grill house?
Yes, on the Pro plan: your own branded Android app, published in your restaurant's name. Your ordering website works on every phone, including iPhones, in the browser.
More detail
Updated 12 November 2026 · By Arslan Munir
In short: a charcoal grill house sells skewers, mixed grills and family platters that take a fixed time over the coals, with a choice of bread, rice or chips and two or three sauces on almost every order. Chefzi lets you build that menu as sizes and required choices, set a prep time when you accept each order so customers are not promised food the grill cannot deliver, and take collection and delivery orders on your own website with 0% commission. Plans are Starter £12 a month (£9 billed annually), Plus £22 (£19) and Pro £49 (£39), per location, excluding VAT, with the first month free and no credit card to start.
Who this page is for
"Charcoal grill" and "grill house" are some of the most common names on UK takeaway and restaurant signs. In the Food Standards Agency register for England (pulled 12 November 2026), 1,537 takeaways and 1,356 restaurants had "grill" in the business name, and 206 takeaways and 61 restaurants had "charcoal" in it. Croydon, Sheffield, Redbridge, Brent and Birmingham had the most "grill" takeaways; Birmingham, Tower Hamlets, Sandwell and Manchester the most "grill" restaurants.
Those shops serve very different food: Afghan and Pakistani tikka and seekh, Persian koobideh and joojeh, Lebanese shish taouk, Kurdish and Turkish mixed grills, and peri-peri chicken cooked over coals. What they share is the menu shape and the bottleneck: one grill, a fixed number of skewers at a time, and a Friday rush. That is what this page covers. For a Turkish ocakbaşı, see Turkish grill ordering; for a doner-led shop, see kebab shop ordering.
How a grill menu fits into Chefzi
| On your printed menu | How you set it up in Chefzi |
|---|---|
| Lamb tikka, 1 skewer or 2 skewers | One item with sizes (1 skewer, 2 skewers) at different prices |
| Mixed grill for 1, 2 or 4 | One item with sizes, so the family platter is a size, not a separate page |
| "Served with rice, chips or naan" | A required choice: the customer must pick one before adding to basket |
| Sauces: garlic, chilli, mint, tahini | A choice group with a minimum and a maximum (for example, pick up to 2) |
| Extra skewer, extra bread, extra salad | Optional paid extras on the item |
| Spice level | A required choice (mild, medium, hot) so the grill sees it on the ticket |
| Lamb chops sold out tonight | Mark the item out of stock; it stays on the menu and cannot be ordered |
What Chefzi does not do, so you can plan round it: there is no sold-out switch on a single choice inside an item, so if one sauce runs out you edit the choice group; there is no per-item lead time (pre-order lead time is set for the whole location); and there is no cap on how many orders can be placed in one time slot.
Handling the grill at peak time
A charcoal grill can only take so many skewers at once. The risk with online orders is that ten tickets arrive at 7.30pm and every customer was told "20 minutes".
- Accept with a prep time. Each order rings in the Chefzi app until someone accepts or rejects it. When you accept, you set the prep time for that order, so on a busy night you can tell customers 40 minutes instead of 20.
- Pause ordering when the grill is full and switch it back on when you catch up. Customers see you are not taking orders rather than ordering into a long wait.
- Separate collection and delivery hours. Many grill houses stop delivery before they stop collection. Set the hours separately.
- Pre-orders. Customers can order ahead for a later time, which spreads the Friday and Saturday rush. Set the lead time for the location.
- If the tablet goes offline, Chefzi texts the restaurant and automatically calls your mobile or phone line when an order arrives, so an order is not left waiting in silence.
Collection and delivery for a grill house
Grilled meat travels badly if it sits. Most grill houses do best with collection plus a tight delivery area:
- Draw delivery zones by map area, radius or postcode, each with its own delivery fee, minimum order and delivery time. Keep the nearest zone short so food arrives hot.
- Use your own drivers. Chefzi does not book couriers.
- Take cash on collection and cash on delivery on every plan, and card payments on Plus and above through Stripe Connect, Square, Worldpay or PayPal.
- Use QR table ordering if you have seats: a guest scans the code at the table and the order reaches the kitchen app with the table number.
If you serve halal meat, say so on your menu and website in your own words. Chefzi does not add badges or certify anything; you write what is true for your shop.
Which Chefzi plan fits a grill house
| Starter | Plus | Pro | |
|---|---|---|---|
| Monthly price, per location, ex VAT | £12 (£9 billed annually) | £22 (£19 billed annually) | £49 (£39 billed annually) |
| Ordering website on your own domain, menu, SEO | Yes | Yes | Yes |
| Chefzi Orders app (rings until you accept) | Yes | Yes | Yes |
| Cash on collection and delivery | Yes | Yes | Yes |
| Card payments (Stripe Connect, Square, Worldpay, PayPal) | No | Yes | Yes |
| SMS and email marketing | No | Yes | Yes |
| Customer loyalty rewards | No | No | Yes |
| Your own branded Android app | No | No | Yes |
| Chefzi POS browser till with kitchen screen | No | No | Yes |
Every plan has 0% commission, no setup fee, the first month free and no credit card to start. We move your menu for you at no charge. See pricing.
Grill houses by city
The same set-up works in any UK town. Local pages with food hygiene register figures: Birmingham, Manchester, Sheffield, Croydon, Redbridge, Brent, Tower Hamlets, Sandwell, Leicester, Liverpool and Bristol.
Related cuisines: Afghan, Pakistani takeaways, Persian, Lebanese, Kurdish, peri-peri and biryani houses. Opening a new grill? Read how to set up online ordering for a new restaurant and the late night refreshment licence guide.
Sources
- Food Standards Agency, Food Hygiene Rating Scheme open data API (api.ratings.food.gov.uk), Open Government Licence v3.0. England only; business name contains "charcoal" or "grill"; business types Takeaway/sandwich shop and Restaurant/Cafe/Canteen; pulled 12 Nov 2026
- Chefzi facts: https://chefzi.co.uk/chefzi-facts (read 12 Nov 2026)
- Chefzi pricing: https://chefzi.co.uk/pricing (read 12 Nov 2026)
Online ordering for other cuisines
Running a mixed menu, or a second shop with a different cuisine? Each page shows how that kind of menu is set up in Chefzi: sizes, required choices, extras, out-of-stock items and collection or delivery times.
Arabic, Turkish and Middle Eastern
South and South East Asian
Grills, chicken and kebab shops
Other cuisines
Cafés, desserts and other formats
Related guides
Put your grill menu online this week.
- ✓ 0% commission ever
- ✓ No setup fee
- ✓ Live in 24–48 hours
- ✓ Month to month, no contract
Starts from £9 a month. No credit card required. First month is on us. Live in 24–48 hours, max.
Chefzi against Flipdish, Storekit, Foodhub and Slerp
Published prices as read on each provider's own pages on 13 November 2026 (Flipdish and Storekit pricing pages; Foodhub's business terms dated 27 March 2026). Slerp's figures are from its pricing page on 19 October 2026; that page now loads its prices by script, so we could not re-read them. Chefzi made this table, so check each source before you decide. Prices can change.
| Provider | Published monthly price | Per-order charges | Contract and terms |
|---|---|---|---|
| Chefzi | Starter £12 a month (£9 billed annually), Plus £22 (£19), Pro £49 (£39), per location, ex VAT | None. 0% commission | Month to month, cancel anytime. First month free, no card |
| Flipdish | Website from £49 a month billed annually (£69 monthly); website and app from £79 (£99); POS and ordering bundle from £119 (£139 monthly), per site, ex VAT | Not in the prices above; ask for the quote | Flipdish asks you to talk to sales for a quote |
| Storekit | Starter free (1 location), Connect £49, Grow £99, Pro £199 a month per location, Enterprise from £995 per brand, ex VAT. Setup £199 per location on Grow and Pro | No commission, but every plan adds a flat per-order rate (amount not published) | No contract on Starter and Connect; contract on Grow, Pro and Enterprise |
| Foodhub | Prices not published on the pages we read | Ask for a written quote of weekly rental and any customer service fee | 8-week initial period, then rolling 12 months (terms dated 27 March 2026) |
| Slerp | £125 to £250 per site a month, plus a £500 onboarding fee waived if live in 30 days | A platform fee on orders | Confirm in your quote |
First month free, no card. 0% commission, month to month, 24/7 support. See every plan.