Online ordering for vegan and plant-based takeaways

Customers ordering from a vegan or plant-based takeaway read the menu closely. They want to know what is in each dish, whether it contains common allergens, and whether a swap is possible. A clear online menu on your own website answers those questions before the phone rings. Chefzi gives you that ordering page with no commission.

Labels that customers rely on

• Dietary labels in the name or description. "Vegan", "gluten-free" or "contains nuts" should be visible on the menu list, not hidden on a second screen.
• Free-from claims only where you can back them up. If your kitchen handles gluten or nuts, say "made in a kitchen that handles gluten" instead of "gluten-free". Our guide to allergen information explains UK expectations.
• Allergens on extras. A cashew cheese topping or a peanut sauce adds an allergen. Write it on the extra as well as on the main item.

Plant-based menus often use soya, sesame, nuts, mustard and celery, and many of these are among the 14 major allergens. Keep a phone number on the ordering page for allergy questions.

Swaps and build-your-own

Vegan customers often customise. Option groups keep that tidy:

• Base swaps: rice, noodles, salad or a wrap.
• Protein choices: tofu, tempeh, seitan, jackfruit or a branded plant-based meat.
• Sauce and spice choices, with heat levels named clearly.
• Paid extras such as avocado, extra protein or a dessert.

Structured choices print cleanly on the kitchen ticket. The cook sees "tofu, noodles, peanut-free satay" rather than a long note.

Meal prep and pre-orders

Many plant-based kitchens sell weekly meal boxes or batch-cooked dishes. Customers can schedule orders for a set day, so you take Sunday orders for Monday collection or delivery. Build meal boxes as bundles with a fixed number of choices, for example "choose five meals".

Delivery, collection and the kitchen

With Chefzi online ordering features, you set delivery zones on a map with a fee and minimum order for each, and customers see realistic ready times for collection. Every order, from web, phone or counter, lands in one queue.

Chefzi POS is the free browser till included with your plan. Mark a dish unavailable once and it is gone from the online menu too. It runs on a tablet, laptop or phone you already own.

Cafes and daytime trade

If you run a vegan cafe rather than an evening takeaway, morning and lunch collection orders are the main use. Customers order coffee and breakfast ahead and collect at a set time. The cafe and bakery page covers daytime trade in more detail.

Photos and descriptions

Plant-based dishes can be unfamiliar, so a good photo and a one-line description do a lot of selling. Say what the main ingredient is ("smoked tofu", "seitan", "oyster mushroom"), how it is cooked and what it comes with. Avoid vague names that make customers guess, and keep the description honest about portion size.

Keeping customers coming back

Plant-based customers are often loyal to a kitchen they trust. Put your order link on your Google Business Profile, social profiles and packaging.

Pricing and switching

Chefzi is £39 a month per location billed annually (£49 if billed monthly) with everything included (excluding VAT). Orders are unlimited on every plan, with 0% commission and no setup fee. We move your menu from any provider for free, including labels and options. GloriaFood closes on 30 April 2027. See Chefzi pricing.

A typical order, step by step

A customer opens your page, scans the item names for "nut-free", chooses a tofu noodle bowl with a peanut-free satay swap, adds a jackfruit wrap with extra avocado, and books collection for 6.30pm. The kitchen ticket shows each swap as its own line, so the cook does not have to read a long note to see what changed.

Before you go live

• Check every dietary label against your current recipes and suppliers.
• Decide which swaps are free and which carry a charge.
• Note which items share fryers or surfaces with allergens, and say so on the menu.
• Pick the days and times you will collect or deliver meal boxes.
• Write a short line for the menu header explaining your kitchen, for example whether it is fully plant-based.
• Add your opening hours for Veganuary if you plan to extend them.

Popular UK areas: Brighton and Hove, Bristol, London, Edinburgh and Manchester.

Frequently asked questions

Can I label dishes as vegan, gluten-free or nut-free?

Yes. Put the label in the item name or description. Only use free-from labels you can back up with your recipes and kitchen controls.

Can customers swap ingredients?

Yes. Add option groups for swaps, such as a different base or sauce, with any price difference on the option.

Can I take weekly meal prep orders?

Yes. Customers can schedule orders for a later date and time, so you can take meal boxes for a set collection or delivery day.

What does Chefzi cost?

Chefzi is £39 a month billed annually (£49 if billed monthly), with the first month free. Everything is included, with your own domain (excluding VAT). Every plan has unlimited orders, 0% commission and no setup fee, and we move your menu from your current provider for free.

Take plant-based orders on your own site, with labels customers can trust. One plan at £39 a month per location, ex VAT: ordering website, your own branded app (Android & iOS), EPOS till, kitchen screen, SMS and email marketing (GDPR compliant) and loyalty rewards. 0% commission ever, no setup fee, free migration and one month free. Get started or Book a call.