Guide
Updated 12 November 2026
Just Eat commission in the UK: what restaurants pay
By Arslan Munir
Updated 13 Nov 2026. Every Just Eat figure below comes from Just Eat's own partner pages and its published Partner Terms and Conditions, read on 13 November 2026. Chefzi competes with Just Eat for direct orders and is not affiliated with it.
In short: Just Eat's partner sign-up page lists 14% plus VAT when you deliver with your own drivers and 30% plus VAT when Just Eat's couriers deliver. Its Partner Terms (dated 18.12.2025) say the fees that apply to you are set out in your Summary of Key Terms and appear on a weekly statement, which Just Eat pays within seven days. You can leave with at least 30 days' written notice. Your own Summary of Key Terms, not the public headline rate, is what you owe.
What Just Eat publishes
| Question | What Just Eat's own pages say (read 13 Nov 2026) |
|---|---|
| Commission when you deliver | 14% plus VAT (sign-up page FAQ) |
| Commission when Just Eat delivers | 30% plus VAT (sign-up page FAQ) |
| Where your actual fees are set | The fees you must pay "are set out in the Summary of Key Terms" and included in each tax invoice and statement (Partner Terms, Supplemental Terms – Delivery, clause 4) |
| Statements and payment | A combined statement each week; Just Eat pays the amount due within seven days of the statement by bank transfer (clauses 8.3 and 8.4) |
| Disputing a statement | You must give notice within 14 days of delivery of the statement, with detailed reasons, or Just Eat may treat it as accepted (clause 8.9) |
| Admin Fee and Service Charge | Where an Admin Fee is charged on an order, Just Eat applies a Service Charge to the customer on your behalf. You can ask Just Eat to stop collecting the Service Charge, but the Admin Fee stays payable (clause 8.10) |
| Cash orders | Cash orders are allowed, with commission fees still due on them. Cash cannot be accepted where Just Eat procures the delivery (clauses 8.2 and 8.8) |
| Leaving | You may terminate for convenience with at least 30 days' written notice (clauses 13.5 and 13.6) |
| What you need to sign up | An FSA food hygiene rating |
The partner site also describes the two options: "You deliver" with a "reduced commission on every order" and "Just Eat delivers" through its courier network. It does not state a percentage there, so the numbers above are from the sign-up FAQ.
What 14% and 30% look like on a £20 order
This is our arithmetic, with VAT at 20% on the commission. Just Eat's own worked example uses a £20 order too.
| £20 order | Commission before VAT | VAT at 20% | Commission including VAT | You keep from the £20 |
|---|---|---|---|---|
| 14% (you deliver) | £2.80 | £0.56 | £3.36 | £16.64 |
| 30% (Just Eat delivers) | £6.00 | £1.20 | £7.20 | £12.80 |
Admin fees, any advertising you buy and customer-facing charges are separate lines on your statement. Packaging and your own drivers' costs come on top, so compare the two options only after adding your own delivery costs.
Compared with your own ordering page
On your own ordering website, Chefzi charges 0% commission and one plan fee per location: Starter £12 a month (£9 billed annually), Plus £22 (£19) and Pro £49 (£39), excluding VAT, with the first month free and no credit card to start. Card payments on your own site start on Plus, and your processor sets its own rate. Delivery on your own page uses your own drivers, with delivery zones, fees and minimums you set.
On the 14% rate, our arithmetic says five £20 orders a month cost £14 in commission before VAT, which is more than the £12 Starter plan. That only helps you if those orders genuinely move from the app to your own page. Many restaurants keep Just Eat for new customers and move regulars across: see how to move your customers from Just Eat to your website. Chefzi does not connect to Just Eat, so marketplace orders keep paying Just Eat's commission.
How to check what you actually pay
- Open the latest weekly statement and divide the commission by the order value for the same week.
- Find your Summary of Key Terms and compare its percentages with the two headline rates above.
- Look for an Admin Fee, advertising or other adjustment lines.
- If something looks wrong, dispute it in writing within 14 days of receiving the statement.
For payout days, see when Just Eat pays restaurants. To log in, see the Just Eat Partner Centre guide. For the other apps, see Uber Eats commission and Deliveroo commission, or which delivery app is cheaper. Thinking of leaving? Read how to leave Just Eat, Deliveroo or Uber Eats and the Just Eat alternative page.
Sources
- Just Eat partner sign-up page FAQ, https://www.just-eat.co.uk/partner/signup/, read 13 Nov 2026.
- Just Eat partner site, https://restaurants.just-eat.co.uk/, read 13 Nov 2026.
- Just Eat Partner Terms and Conditions, dated 18.12.2025, read 13 Nov 2026.
- Chefzi pricing, https://chefzi.co.uk/pricing, read 12 Nov 2026.
Questions
How much commission does Just Eat take in the UK?
Just Eat's sign-up page (read 13 November 2026) lists 14% plus VAT when you deliver with your own drivers and 30% plus VAT when Just Eat delivers. Your Summary of Key Terms sets your actual fees.
Does Just Eat charge VAT on commission?
Yes. The published rates are plus VAT. If you are VAT-registered you may be able to reclaim it, so ask your accountant.
How often does Just Eat pay restaurants?
Just Eat sends a combined statement each week and pays the amount due within seven days of the statement, according to its Partner Terms dated 18.12.2025. See our guide on when Just Eat pays for the weekday detail.
What is the Just Eat admin fee?
The Partner Terms refer to an Admin Fee charged per order, with a Service Charge applied to the customer on your behalf. You can ask Just Eat to stop collecting the Service Charge, but the Admin Fee remains payable. The amount is in your Summary of Key Terms, not on the public page.
Can I leave Just Eat?
Yes. The Partner Terms (dated 18.12.2025) let you terminate for convenience with at least 30 days' written notice. Your own agreement may add detail, so read it before you send notice.
Is Just Eat commission lower if I deliver myself?
On the published headline rates, yes: 14% plus VAT against 30% plus VAT. You then carry your own drivers' costs, so work out your cost per delivery before you compare.
What does Chefzi charge instead?
0% commission and a plan per location: Starter £12 a month (£9 billed annually), Plus £22 (£19) and Pro £49 (£39), excluding VAT, with the first month free and no credit card to start.