Guide
Updated 12 November 2026
Uber Eats commission in the UK: what restaurants pay
By Arslan Munir
Updated 12 Nov 2026. Every Uber Eats figure below comes from Uber's own UK merchant pricing page, read on 12 November 2026. Chefzi is a competitor of Uber Eats for direct orders and is not affiliated with it.
In short: Uber Eats' UK pricing page lists 30% of the order when Uber's delivery people deliver (33% on orders from Uber One members), 13% when you deliver with your own staff and 13% for pick-up. These percentages do not include VAT. The page also lists a £650 activation fee, excluding VAT. Your own agreement is what actually applies to your shop, so check your Order Form and your statements.
What Uber Eats publishes
| Option | Fee on the order | What it means in practice |
|---|---|---|
| Uber Delivery | 30% (33% for Uber One members) | Uber's network of delivery people brings the order to the customer |
| Self-Delivery | 13% | You use your own delivery staff; the customer still orders in the Uber Eats app |
| Pick-up (non-delivery) | 13% | The customer collects from you; not available for virtual restaurants |
| Activation fee | £650 excluding VAT, one-off | Includes a tablet, printer, menu creation, professional photography, a window sticker, a welcome pack and an activation training call |
Source: Uber Eats UK merchant pricing page, read 12 November 2026. All fee percentages exclude VAT.
Three details on the same page are easy to miss:
- Virtual restaurants pay the same marketplace fee as other restaurants (30% or 33% for Uber Delivery, 13% for Self-Delivery), and collection is not available for them.
- The activation fee can be reduced. Uber says that if you opt out of services you do not need, such as menu photography or equipment, the fee "can be adjusted accordingly". The page does not say by how much, so ask for the figure in writing.
- Uber Direct is a different product. Uber Direct lets you offer delivery from your own website, app or phone. Uber's page says you pay a fee per delivery that includes a delivery fee and any other applicable charges, and does not publish the amount. It is not the marketplace commission above.
What 13%, 30% and 33% look like on a £20 order
This is our arithmetic, not an Uber figure. Uber's page does not say whether the percentage is taken before or after delivery charges, tips or discounts, so your statement is the check. We assume VAT at 20% on the fee, because Uber says its percentages exclude VAT.
| £20 order | Uber fee before VAT | VAT on the fee at 20% | Fee including VAT | You keep from the £20 |
|---|---|---|---|---|
| 13% (self-delivery or pick-up) | £2.60 | £0.52 | £3.12 | £16.88 |
| 30% (Uber Delivery) | £6.00 | £1.20 | £7.20 | £12.80 |
| 33% (Uber Delivery, Uber One member) | £6.60 | £1.32 | £7.92 | £12.08 |
If you are VAT-registered you may be able to reclaim the VAT on the fee, so ask your accountant. Food costs, packaging and card or payment charges come on top of this.
What the same order costs on your own ordering page
On your own ordering website the commission is whatever your system charges. Chefzi charges 0% commission on orders. It charges one plan fee per location: Starter £12 a month (£9 billed annually), Plus £22 (£19) and Pro £49 (£39), excluding VAT, with the first month free and no credit card to start. Card payments on your own site start on Plus, and your payment processor sets its own rate, which Chefzi does not control.
Rough break-even, again our arithmetic: 13% of a £20 pick-up order is £2.60 before VAT, so five such orders a month are £13, which is more than the £12 Starter fee. This only helps if those orders really move from the app to your own page, which only you can judge. Use the commission calculator with a real Uber Eats statement rather than a guess.
Should you leave Uber Eats?
Not necessarily. Many restaurants keep Uber Eats for new customers and move regulars to their own page, because the commission is paid on every order, including from people who already know you. Our guide on moving customers from Just Eat to your website shows the method, and how to leave Just Eat, Deliveroo or Uber Eats covers notice and contract terms. Orders that still arrive through Uber Eats still pay Uber's commission, and Chefzi does not connect to Uber Eats, Deliveroo or Just Eat.
How to check what you actually pay
- Open the latest payment statement in Uber Eats Manager and divide the service fee by the order value for the same period.
- Find the percentage in your Order Form and compare it with the three rates above.
- Check for any extra lines: marketing, promotions you fund or adjustments.
- Ask Uber in writing whether the percentage is applied before or after delivery charges and tips, if your statement does not make it clear.
Also see the Just Eat commission guide and the Deliveroo commission guide for the same checks on the other two apps, and which delivery app is cheaper for all three side by side.
Sources
- Uber Eats UK merchant pricing, https://merchants.ubereats.com/gb/en/pricing/, read 12 Nov 2026.
- Chefzi pricing and Chefzi facts, https://chefzi.co.uk/pricing and https://chefzi.co.uk/chefzi-facts, read 12 Nov 2026.
Questions
How much commission does Uber Eats take in the UK?
Uber Eats' UK pricing page (read 12 November 2026) lists 30% when Uber's delivery people deliver, 33% for orders from Uber One members, 13% when you deliver yourself and 13% for pick-up. All exclude VAT. Your agreement sets your actual rate.
Does Uber Eats charge VAT on its commission?
Uber's page says the fee percentages do not include VAT, so VAT is added on top. If you are VAT-registered, ask your accountant whether you can reclaim it.
What is the Uber Eats activation fee?
£650 excluding VAT, listed as a one-off initial fee that includes a tablet, printer, menu creation, professional photography, a window sticker, a welcome pack and an activation training call. Uber says it can be adjusted if you opt out of some of those services.
Is the Uber Eats commission lower for pick-up orders?
Yes on the published page: pick-up is 13%, against 30% when Uber delivers. Collection is not available for virtual restaurants.
Is Uber Direct the same as Uber Eats commission?
No. Uber Direct is a per-delivery fee for delivering orders placed on your own website, app or phone. Uber's page does not publish the amount.
What does Chefzi charge instead?
Chefzi charges 0% commission. Plans are Starter £12 a month (£9 billed annually), Plus £22 (£19) and Pro £49 (£39), per location, excluding VAT, with the first month free and no credit card to start.
Does Chefzi connect to Uber Eats?
No. Chefzi gives you your own ordering website and an order-taking app. It does not pull in Uber Eats, Deliveroo or Just Eat orders.