How to leave Just Eat, Deliveroo or Uber Eats: notice, contracts and your customers

Chefzi is not affiliated with Just Eat, Deliveroo or Uber Eats. Every rule below comes from the platforms' own published terms, read on 10 November 2026. Terms change, and your signed agreement can differ from the public version, so treat this as a checklist of what to look for.

What each platform's terms say

Step 1: find your own documents

The public terms are the starting point, not the whole contract. Look for:

• Just Eat: the Partner Terms and Conditions plus your Summary of Key Terms, which sets out the fees that apply to you.
• Deliveroo: your signed service agreement and any separate Marketplace+ or Pickup agreement. Deliveroo's own terms say each additional contract you enter into forms a separate agreement.
• Uber Eats: your Order Form, which holds the Service Fee, the renewal date and how termination works.
• Any equipment agreement for tablets, printers or devices.

Step 2: save your records before you give notice

Uber's terms say you lose access to Uber data after expiry or termination. Download statements, invoices and order reports from each partner portal first. Your accountant will need them, and so will you when you compare what you paid with what your own site costs. Use the commission calculator on your real statements, and see Just Eat, Deliveroo and Uber Eats commission in the UK for the published rates and the date each was checked.

Step 3: have your own ordering page working before you leave

Leaving is easier when regulars already have somewhere to go. Before you send notice:

• publish an ordering page on your own domain, with your delivery zones, fees, minimum order and opening hours (see delivery zones and your own drivers);
• place a test order from your own phone and print it in the kitchen;
• set the Google Business Profile order link to your own page (how to add it).

If you use Chefzi, the ordering page and the order app are on every plan: Chefzi pricing is Starter £9 a month billed annually (£12 monthly), Plus £19 (£22), Pro £39 (£49), per location, excluding VAT, with the first month free and no credit card to start. Chefzi has 0% commission and does not connect to Just Eat, Deliveroo or Uber Eats. Orders placed on a marketplace still pay that marketplace's commission.

Step 4: decide how much to leave

You do not have to leave all three, or leave completely.

• Keep one for discovery, move your regulars. This is the common middle route. See move your Just Eat regulars to your website.
• Leave one service, keep another. Deliveroo's Delivery Service, Marketplace+ and Pickup are separate agreements, so ending one does not end the others.
• Leave completely once direct orders cover the share of sales you need. Which delivery app is cheaper? helps you compare on your own numbers.

While you stay on a marketplace, its price rules still apply. Just Eat's terms (clause 7.18, "Your Price Promise") say that, unless you have agreed otherwise, your prices, discounts and offers, including delivery charges and minimum order values, must be no less favourable on Just Eat than on your own online channels. Read it before you put a discount on your own site.

Step 5: write and send the notice

For Just Eat, the terms say notices must be in writing and in English, and the addresses for notices are the ones specified in your agreement (22.1 and 22.3). Include your business name, premises address, restaurant ID and the date you want the agreement to end. Keep proof of sending.

A worked example from Just Eat's own timing rule: an email sent at 10:00 on Monday 16 November 2026 is treated as received when sent, so the earliest end date with at least 30 days' notice is around Wednesday 16 December 2026. The same email sent after 5:00pm counts from the next Business Day, which moves the earliest date to around Thursday 17 December. Ask Just Eat to confirm the end date in writing rather than relying on your own count.

For Deliveroo, the terms say 30 days' written notice to the other party. They name no notice address, but say to contact Deliveroo through Restaurant Hub (Help form or Live Chat), so use that and check your agreement for anything more specific. Keep a copy of what you send and ask for written confirmation of the end date and of the last payout.

For Uber Eats, check the renewal date in your Order Form first, because the term renews automatically. Send notice to the address listed in the Order Form, and ask Uber for written confirmation.

In any notice, ask for these as well:

• that marketplace links be removed from your Google Business Profile and map listings (Just Eat's terms say it may add such links and that you can request their removal, clause 3.1(d));
• that any website the platform created in your name be taken down (Just Eat's terms say that, unless you advise it otherwise, it may create a website using your brand, menu and logo with a domain name using your brand, and that it will own that domain name, clause 3.1(c); see a domain name for your takeaway);
• the date and amount of your final payout (each marketplace pays weekly on its own day, see when Just Eat, Deliveroo and Uber Eats pay restaurants).

You can also act on Google yourself. Google's Business Profile help says you can open Food ordering, select a provider or link and choose Remove link, and that once you make a request, providers must remove third-party links from a profile within five working days (Google Business Profile Help, read 10 Nov 2026).

Step 6: use the notice period

The agreement still applies while notice runs, so keep trading properly, accept orders, and keep your menu and hours accurate. At the same time:

• Tell regulars where to order, through channels you own: the phone, the counter, your Google listing, your social profiles and a QR code in the shop. Do not use customers' marketplace order details to contact them. Just Eat's terms say you must not use customers' personal data for marketing or to entice them away from its services (3.2, 12.5). Deliveroo's terms say order information may only be used to fulfil the order it relates to. Uber's say personal data it provides may be used only to provide the items, and not merged or used for targeted marketing (clause 12(b) and 12(f)).
• Cancel paid promotions. Deliveroo's Marketer terms (last updated 6 October 2026) say a continuously running Advert starts again on the following Monday unless you cancel it, and that you can cancel an Offer or Advert at any time without penalty. Check the same for any Just Eat or Uber promotion you have set up.
• Plan for the physical items. Return or arrange collection of tablets and devices, and check what your agreement says about fees for devices not returned.

Step 7: after the end date

• Just Eat's terms (clause 10.5) say you must stop using its trademarks, take down in-shop references and stop online and print advertising that connects your business to the platform. Check stickers, window signs, menus and flyers.
• Search the web and maps for your restaurant name a week later. Just Eat's terms say search engines may keep cached versions, so ask the platform to help if an old listing still appears.
• Compare direct orders with what you used to receive. If a gap opens, see ways to reduce delivery-app commission before deciding whether to rejoin one service.

What you give up

Marketplaces send new customers who have never heard of you. Uber's merchant terms say it controls how merchants are ranked in its app, and its ranking parameters include promotional offers and paid advertising. Your own site does not bring in strangers by itself. If you leave a marketplace entirely, plan how new customers will find you: Google Business Profile, a clear restaurant website that takes the order, and local search. That is why many owners keep one marketplace and still move their regulars.

Where Chefzi fits

Chefzi gives you your own ordering page on your own domain with 0% commission ever, an order app that rings until someone answers, and per-location plans from £9 a month billed annually (£12 monthly), excluding VAT. It helps you move regulars to your own site; it does not import marketplace orders or customer lists. For the full comparison, see the Just Eat alternative page.

Sources

• Just Eat Partner Terms and Conditions, dated 18.12.2025 (clauses 3.1, 3.2, 7.18, 10.5, 12.5, 13.5 to 13.11, 22.1, 22.3), read 10 Nov 2026: https://takeaway-restaurant-portal.s3.eu-west-1.amazonaws.com/partnersTerms/uk/TC_Restaurants_UK.pdf
• Deliveroo Partners Terms and Conditions: Delivery Service, Marketplace+ and Pickup (last updated 14 January 2021) and Marketer terms (last updated 6 October 2026), read 10 Nov 2026: https://merchants.deliveroo.com/legal/terms
• Google Business Profile Help, "Manage online ordering options", read 10 Nov 2026: https://support.google.com/business/answer/10842217
• Uber Eats Merchant Terms and Conditions (UK), last modified 16 June 2025 (Definitions: Initial Term, Renewal Term; General Supplemental Terms 1(g), 10(d), 12(b), 12(f), 12(h); 19(k)), read 10 Nov 2026: https://www.uber.com/gb/en/legal/uber-eats-merchant-terms-and-conditions/