Online ordering for kebab shops in Stoke-on-Trent

Updated 13 November 2026. Source: the Food Standards Agency register, pulled on 13 November 2026. Coverage is the Stoke-on-Trent council area; we do not name any business. Whole-area figures are on our Stoke-on-Trent page.

In short: Stoke-on-Trent has 20 FSA-registered premises with kebab or doner in the name, most in ST1 and ST6. A Stoke-on-Trent kebab shop can take direct orders on its own Chefzi page: plans run from £9 to £49 a month per location (ex VAT), commission is 0% ever, and the first month is free with no card.

The register lists 20 premises in Stoke-on-Trent with "kebab", "kebap", "kabab", "kabob", "doner", "shawarma" or "shawerma" in the business name, 18 of them registered as takeaways and 2 as restaurants or cafés. The most are in ST1 (7), ST6 (6), ST3 (5), ST4 (2). That is 2.9% of the area's 684 takeaway, restaurant and café premises, against 1.7% across the UK, so the word is more common here than in the UK as a whole.

If you run a kebab shop here, other premises with the same word in their name are likely to be near you, and a customer scrolling a delivery app may see several of you at once. Your own ordering page is the one place where no rival is listed beside you.

What the FSA register shows for Stoke-on-Trent kebab names

The method is a name-keyword count, not a census: we count premises whose registered name has one of the words, which misses kebab shops trading under other names and includes anything that merely uses the word. The scope is takeaway and sandwich shop plus restaurant, café and canteen premises, and nothing here names a business.

Of the 16 with a numeric rating, 10 (62%) are rated 5 and 3 (19%) are rated 0, 1 or 2. That is a lower share than the 68.6% of all rated takeaways in Stoke-on-Trent that hold a 5. A further 4 are awaiting inspection, awaiting publication or exempt. A rating is a snapshot of one inspection, and the FSA says so on every record.

Which postcode districts have the most

ST1 holds the most, 7 of the 20 (35%), and the premises sit across 4 postcode districts in all. Where several kebab-named kitchens share a district, a short delivery time and a clear minimum order do more to win a repeat customer than a deeper menu.

How Stoke-on-Trent compares with the council areas next to it

The five nearest council areas by the centre of their food premises, with the same name-keyword count:

Stoke-on-Trent has more of these names than any of its five nearest neighbours.

Stoke-on-Trent in the wider picture

Stoke-on-Trent has 330 takeaway and sandwich shop premises and 354 restaurant, café and canteen premises on the register. On takeaway premises it ranks 41 of 363 UK council areas, and 4 of 30 in West Midlands. Across all rated takeaways in Stoke-on-Trent, 68.6% hold a 5 against 62.0% across England, and 3.1% are rated 0 to 2 against 5.8%. Stoke-on-Trent is part of Staffordshire, whose page lists every council area there with its takeaway and restaurant counts.

Stoke-on-Trent against the UK: the numbers

Per 10,000 residents the count is 0.73, against 0.51 for the UK as a whole, which is above the national rate. The population used is the ONS estimate of 272,282 for the council area. Ranked on the same count across 363 council areas, Stoke-on-Trent comes 48th nationally and 2nd of 30 within the West Midlands.

ST1 is the district where the name is most common relative to local food premises (4%); ST4 is the lowest of these four at 1%. The area-wide share is 2.9%.

On freshness, 50% of the 20 dated records were inspected in the last 12 months, compared with 48% across all 684 dated takeaway and restaurant premises in Stoke-on-Trent. The median time since inspection is 12 months for this list and 13 for the whole area.

Population figures are ONS mid-2025 estimates; every other figure comes from the same FSA register pull as the tables above. Small samples move a lot from one inspection to the next, so read the shares as a guide to where the pattern is, not as a verdict on any business.

What this means for your online ordering

• Zones that match the map. The premises are concentrated in ST1 and ST6, so a tight zone around the busiest district with a wider second zone for the rest of Stoke-on-Trent fits the spread.
• Build the kebab in one go. Make bread (pitta, naan, wrap or on chips) a required choice and sauces a pick-several choice, with a surcharge for extras. The ticket shows each choice on its own line, so the kitchen does not have to guess.
• Tablet offline? The Chefzi Orders app rings until someone accepts or rejects. If the device is offline, Chefzi texts the restaurant and then calls.
• Take cash as well as card. Cash on collection and cash on delivery are on every plan, and card payments are on Plus and Pro.
• Make the meal deal a menu item. A kebab, chips and a drink can be one item with required choices for each part, so the customer builds it in a few taps.

Late-night hot food in Stoke-on-Trent: what to check

Serving hot food or drink between 11pm and 5am normally needs a late night refreshment licence under the Licensing Act 2003, issued by the local council. Start from the council's licensing section: Stoke-on-Trent council licensing (checked 13 November 2026).

Our late night refreshment licence guide sets out the England and Wales rules. In Chefzi, collection hours and delivery hours are separate settings, so you can match whatever your licence allows. This is general information and not legal advice.

How to start

1. Put your menu into Chefzi on a short call with us. We set it up with you and aim to have you live in 24 to 48 hours.
2. Set required choices for the way your customers order, and set your delivery zones by postcode district or radius.
3. Put the link on your Google Business Profile (how), and print a QR code for each bag (QR kit).
4. Once customers agree to hear from you, send them the link (SMS and email marketing, Plus and Pro).

For more, see the kebab shop page, the commission calculator and our guide on moving customers from Just Eat to your own site, and the Stoke-on-Trent location page for every takeaway and restaurant figure in the council area, or all UK locations.

A worked example for a Stoke-on-Trent kebab shop

These are assumed numbers, not Stoke-on-Trent data: with no published average order value for Stoke-on-Trent kebab shops, the example takes £25 (the commission calculator default) and 35 orders a week. Use your own.

Move 35 weekly orders (roughly 152 a month at £25, £3,800 of sales) from Just Eat to your own Chefzi link and the maths is this. On Just Eat's published partner rates (read 12 November 2026, details), 14% with your own drivers and 30% when it delivers, plus VAT, you would pay £638 at 14% (£532 plus £106 VAT) or £1,368 at 30% (£1,140 plus £228 VAT).

With Chefzi the 152 orders carry 0% commission and the bill stays at the flat plan price: £22 a month on Plus (£19 billed annually), per location, excluding VAT. We have not modelled card processing fees on either side, and the example ignores orders that remain on the marketplaces.

What Chefzi does not do

Delivery stays yours: Chefzi has no courier integrations, so you use your own drivers. There is no kiosk and no CRM, and a pre-order lead time applies to the whole location rather than to a single dish. Orders that still arrive through Just Eat, Deliveroo or Uber Eats keep paying those apps' commission; Chefzi's job is to help you move regulars to your own page.

Sources

• Food Standards Agency, Food Hygiene Rating Scheme open data API (api.ratings.food.gov.uk), authority Stoke-On-Trent, business types Takeaway/sandwich shop and Restaurant/Cafe/Canteen, name search for "kebab", "kebap", "kabab", "kabob", "doner", "shawarma" or "shawerma", extract 13 November 2026. Contains public sector information licensed under the Open Government Licence v3.0.
• Stoke-on-Trent council licensing page linked above: https://www.stoke.gov.uk/info/20057/licensing (opened 13 Nov 2026).
• Chefzi facts and pricing, chefzi.co.uk, read 13 November 2026.