Guide
Updated 13 November 2026
Order management system for restaurants: how Chefzi handles your orders
By Arslan Munir
Updated 13 Nov 2026. Provider facts below were read on 13 November 2026; Chefzi wrote this guide and is one of the options.
In short: an order management system for restaurants takes each order, alerts the kitchen, tracks it until it is made and records it for your totals. Chefzi does this for orders from your own website, QR codes and till, and rings until someone accepts. It does not manage Just Eat, Deliveroo or Uber Eats orders.
What an order management system does
| Step | What it should do |
|---|---|
| Receive | Take orders from every channel you sell on, with the choices the customer made |
| Alert | Make sure someone notices the order, even in a busy kitchen |
| Accept or reject | Let staff confirm with a prep time, or reject with a reason the customer can see |
| Make | Show or print the ticket for the kitchen |
| Record | Keep a receipt and a record of every order for your totals and your accountant |
| Control | Let you pause ordering, mark dishes sold out and change hours |
Order management systems compared
Different tools manage different orders. Facts are from each provider's own pages, read on 13 November 2026; "not stated" means the page we read gave no figure.
| Tool | Orders it manages | Needs a POS? | Published price |
|---|---|---|---|
| Chefzi | Your own website, QR table codes and the Chefzi till, in the Orders app that rings until accepted | No | Starter £12 a month (£9 billed annually), Plus £22 (£19), Pro £49 (£39), per location, ex VAT, 0% commission |
| Slerp Order Manager | "Every order from marketplaces and Slerp" on one device and your POS | Yes: Slerp says it "is built to push orders into your POS" | Not stated on its Order Manager page; Slerp plans run £125 to £250 a month per site |
| Order Tiger Order Manager App | "Run every order from one screen" | Not stated | Not stated on the page we read |
| Deliverect Restaurants | A hub for delivery-platform orders and menus, with POS integration | Integrates with a POS | Quote on request; no prices on its UK pricing page |
If your problem is tablets from the delivery apps, you need a hub such as Slerp Order Manager or Deliverect. If your problem is direct orders reaching the kitchen without commission, Chefzi is the lowest-priced option here.
How Chefzi handles each step
- Receive. A customer orders on your Chefzi website, scans a QR code at the table, or you ring an order through the Chefzi till (Pro plan, in beta). Table reservation requests land in the same app.
- Alert. The Chefzi Orders app on your Android phone or tablet rings until someone responds. There is no hardware to buy. Put the device where the kitchen can hear it. See the kitchen tablet set-up guide.
- Accept or reject. Staff accept with a prep time, or reject with a reason the customer can see.
- Make. Pair a Bluetooth thermal printer (58mm or 80mm) with the Android device and the ticket prints, or use the browser kitchen display on Pro. See kitchen display system.
- Record. Every online order produces a PDF receipt you can download or print, and the customer gets an emailed copy.
- Control. In the dashboard you can pause ordering, mark an item out of stock, set collection and delivery hours separately and add a holiday closure.
The offline alert
If an order arrives while the kitchen device is offline, Chefzi texts the restaurant and automatically calls your mobile or phone line, so the order is not missed. Ordering stays open until you pause it in the dashboard, so pause it if you are closing early or the device will be off.
The dashboard
The dashboard shows each day's orders, revenue and average basket, best-selling dishes, busy times by hour and short plain-English AI notes on your numbers. You can export daily totals for your bookkeeper. Chefzi is not accounting software. See reporting.
What Chefzi does not manage
- Marketplace orders. Orders from Just Eat, Deliveroo and Uber Eats stay on the marketplace's own tablet. Chefzi has no marketplace or courier integrations. If you want those orders in one screen, an aggregator tool is a different product; see the Deliverect alternative page.
- A cap on orders per time slot. Manage a rush by turning delivery off or pausing ordering.
- A kiosk, a CRM, or a lead time on one item. Pre-order lead time is set for the whole location.
- Hardware. Chefzi supplies no tablets or printers, and the Chefzi Orders app is on Google Play for Android; iOS is coming soon.
Who it suits
A takeaway or restaurant whose main need is direct orders from its own site without commission, reaching the kitchen reliably. If you need every channel in one order screen, or kiosks and courier dispatch, you need a different tool. Many takeaways start with online ordering, then add a till later. See also automated ordering systems and the Chefzi Orders app.
What it costs
Chefzi is Starter £12 a month (£9 billed annually), Plus £22 (£19) and Pro £49 (£39), per location, ex VAT, with 0% commission, no setup fee, month to month and cancel anytime. The Chefzi Orders app comes with every plan. Card payments start on Plus and the till and branded Android app are on Pro. The first month is free, no card, and support is available 24/7. See pricing.
Sources
- Chefzi Orders app (order-taking app): https://chefzi.co.uk/features/order-app (read 13 Nov 2026)
- Chefzi reporting and receipts: https://chefzi.co.uk/features/reporting (read 13 Nov 2026)
- Chefzi facts: https://chefzi.co.uk/chefzi-facts (read 13 Nov 2026)
- Chefzi pricing: https://chefzi.co.uk/pricing (read 13 Nov 2026)
Questions
What is an order management system for a restaurant?
It is the software that takes each order from the customer, alerts the kitchen, lets staff accept or reject it, and records it for your totals. Chefzi does this for orders placed on your own website, QR codes and its till.
Does Chefzi manage Just Eat, Deliveroo and Uber Eats orders?
No. Those orders stay on the marketplace's own tablet. The Chefzi Orders app receives orders from your own ordering page, QR codes on your tables and the Chefzi till. Chefzi has no marketplace or courier integrations.
What happens if my tablet is offline when an order arrives?
Chefzi texts the restaurant and automatically calls your mobile or phone line, so the order is not missed. Ordering stays open until you pause it in the dashboard, so pause it if you are closing early.
Do I need to buy a tablet or a printer?
No special equipment. The Chefzi Orders app runs on an Android phone or tablet you already have, from Google Play. To print tickets, pair a Bluetooth thermal printer (58mm or 80mm). Chefzi does not sell printers.
What can I see in the dashboard?
Each day's orders, revenue and average basket, best sellers, busy times by hour and short AI notes on your numbers. You can export daily totals for your accountant. You can also pause ordering and mark dishes sold out.
How much does it cost?
Starter is £12 a month (£9 billed annually), Plus £22 (£19) and Pro £49 (£39), per location, ex VAT, with 0% commission. The Chefzi Orders app is on every plan. The first month is free with no card, and support is available 24/7.